We have designed the ordering atmosphere of this web site to be easy, clear and safe for the customer. The procedure is self explanatory however this section is provided for those who like an overview of what they can expect before they place an order.

Products appear in the catalog. The catalog can be accessed from anywhere in the site by clicking on "About Ordering" then from the drop-down menu click "Catalog". When browsing the site and reading descriptive information about a product, the product can also be ordered by clicking on the Order Here! box to get to the appropriate product in the catalog.

When a product in the catalog is clicked-on, a product page is brought up. Clicking on "BUY" will then enter the product into the the order form. The customer can then return to browsing other parts of the site and finish the order later or can finish the order at that time. To begin or complete an order from anywhere on the site click on "About Ordering" then click on the drop down menu item "catalog".


MONEY BACK GUARANTEE
THE PURCHASER MAY OBTAIN A REFUND, IF THE PURCHASER IS DISSATISFIED WITH THE PRODUCT FOR ANY REASON WHATSOEVER AND COMPLETES A MONEY BACK REFUND FORM AVAILABLE FROM HEI. THIS OFFER HOLDS FOR THIRTY (30) DAYS FROM THE TIME THE ITEM WAS SHIPPED AND REQUIRES THAT THE ITEM BE RETURNED IN NEW CONDITION, WITH ORIGINAL PACKING. THE REFUND WILL BE THE FULL PURCHASE PRICE OF THE ITEM LESS MANUFACTURERS SHIPPING COSTS, IF ANY.TO EXERCISE THE TERMS OF THE MONEY BACK GUARANTEE, THE PURCHASER MUST OBTAIN A RETURN AUTHORIZATION AND MONEY BACK REFUND FORM FROM HEI AND THEN RETURN THE FILLED OUT FORM AND NEW UNIT IN ORIGINAL CONDITION, WITH ORIGINAL PACKING, PREPAID, TO HEI.THE RETURN AUTHORIZATION & FORM MAY BE OBTAINED BY E-MAIL OR POSTAL MAIL, BY STATING THE REASON AND REQUESTING THE REFUND. HEI E-MAIL ADDRESS IS: refund@h-e-i.com HEI POSTAL ADDRESS IS: HEI REFUND; PO BOX 2036; BOWIE, MD 20718

WARRANTY
TO THE ORIGINAL PURCHASER, HEI WARRANTS THE EQUALIZER® TO BE FREE FROM MANUFACTURER'S DEFECTS FOR A PERIOD OF NINETY DAYS FROM THE DATE THE ITEM WAS SHIPPED TO THE CUSTOMER.IN FULFILLING THIS COMMITMENT, HEI MAY REPAIR, REPLACE OR REFUND THE PURCHASE COST, AT HEI'S OPTION.TO EXERCISE THE TERMS OF THIS WARRANTY, THE PURCHASER MUST OBTAIN A RETURN AUTHORIZATION FROM HEI AND THEN RETURN THE DEFECTIVE UNIT, PREPAID, TO HEI.THE RETURN AUTHORIZATION MAY BE OBTAINED BY E-MAIL OR POSTAL MAIL, BY STATING THE PROBLEM AND REQUESTING THE RETURN.HEI E-MAIL ADDRESS IS: return@h-e-i.com HEI POSTAL ADDRESS IS: HEI RETURN; PO BOX 2036; BOWIE, MD 20718.THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

This site also offers information on backpacking techniques and will offer innovative products from others. We hope you will always enjoy your backpacking experiences and perhaps find the products and information described here an aid to your increased enjoyment of the backcountry.

 

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